Students who have a complaint or who would like to appeal a dismissal must request in writing an appointment for an interview with the school director. The written request should include the following:
Student’s full name, last four digits of their Social Security Number (or student number) and current address. A statement of the concern, including: dates, times, instructors and, if applicable, other students involved. Date of complaint letter and signature of the student. Three dates in which the student would be available for a meeting with the school director and/or appeal panel. The school director will notify student in writing of the appointment date in which the concerns or appeal will be addressed. every effort will be made to bring an amicable closure to the concern. Should it be necessary, a panel of instructors will hear the concerns and will be asked to assist in bringing a resolution to concerns and/or appeals. The student will be notified in writing within five business days of the outcome of the meetings. The decision of the director and/or appeal panel is final. Should the contract be cancelled by either the student or the school, the date on the complaint letter will be used to calculate any refund, in accordance with the school’s refund policy.